VMedia delivers live television by IPTV which means your TV channels are delivered over the home internet connection instead of cable or satellite. And because it is internet – delivered, you get access to a whole world of apps and internet content on your TV. Netflix, YouTube, movies, music, games, social media, multicultural sites and more. Our set top, the VBox, makes every TV ‘smart’! IPTV is now the fastest growing TV delivery platform in Canada and globally as more and more consumers discover the benefits of internet – delivered TV.2. How does work?
Once you’re set up with your Tekcorner Internet, you can order VMedia TV service. There’s no installation required – simply contact us once your Internet is set up and we will ship you a set top box via Fedex. Everything is plug and play!3. How many channels do you provide? We offer over 200 channels in the most flexible TV packages. And the channels you want to watch. All the major Canadian and US networks, regional news and weather stations, popular sports, kids, lifestyle, specialty and pay channels as well as a great variety of multicultural channels.
4. Where is Canadian TV service available?
Currently CanadianTV service is available across Ontario and we are looking to roll out to the other provinces by 2015. Please note TV service is not offered in Rockland, ON.
5. Why are certain channels or shows not offered?
We are constantly striving to add new, better and more channels, both in terms of live and on-demand content.
We will continue to work to launch the best channels available, so, please stay tuned and try to send us your suggestions by email.
6. What are the packages and prices available in Canadian TV service?
Please vist our Product page
7. Do I need a Set top box?
Canadian IPTV service uses the advanced VBox, which is a set top box that turns your home TV into an internet-enabled, entertainment portal with easy access to all kinds of Internet content – movies, music, apps, games, social media and much more. Discover the Vbox.
8. What is the return policy?
You can return your set top box for a full refund if it is received in working condition within the first 30 days of your original order date. You are responsible for return shipping charges.
9. Do I have to commit to a contract to get Canadian TV service?
No! With Tekcorner no more contract.
10. Channels – Do you have channels in HD? Wherever the channel is available in HD to us from the broadcasters, we provide it in HD. Our default format is HD. We do our best to get all channels available in HD delivered to us in HD format.
11. Do I have to subscribe to World IPTV service to get international TV if i subscribe to the Canadian TV service?
No. When you subscribe to Canadian IPTV service, you just have to add ZapTV application to access to many international TV. In addition, with the VBox, you get access to all kinds of ethnic online TV channels from around the world.
12. What are the minimum speed requirements for watching IP channels?
We broadcast at 2 mb/s, therefore, you should have at least 3 mb/s stable internet connection. We highly recommend FTTN 15 or Cable 25 as a minimum for an enjoyable viewing experience.
13. Do you have a free trial period for VMedia TV services?
We offer a 15 Day ‘Trial and Money Back’ guarantee on our TV service and VBox, so you can try out the terrific TV experience in your own home. The 15 day trial period starts once your installation has been completed. We would hate to see you go, but If you wish to cancel, you may do so within those trial 15 days. You will get a full refund once we have received the VBox in its original packaging and it is unchanged.
14. Will I be able to watch TV on other devices? i.e., iPad, Android Tablet, Smart Phone? Yes, we are currently working on specialized apps for other devices, so you can enjoy all your cool VBox features on these other platforms. Stay tuned as we hope to be introducing these new capabilities over the next 6 – 12 months.
15. Will I be able to watch 2 VBoxes simultaneously? Will it affect the picture quality?
There is no problem with watching 2 TV’s with 2 VBoxes simultaneously. However, you do need to make sure that you have enough internet speed in your household to receive good picture quality. Each TV channel would consume 2 Mbps, therefore 2 simultaneous channels will consume 4 Mbps and you still need to have at least 1 Mbps in reserve.
16. Will watching TV be affected if someone is using the Internet at the same time?
No, typically this will not affect your TV or using the internet on a computer. In general, however, you do need to have an internet plan that sufficient for the number of internet users and bandwidth needs in your household.
17. What is the VBox?
The VBox is an Android-based, advanced set-top box with our own proprietary software that powers both live TV channels and access to apps and a world of internet content on your TV screen.The VBox turns your TV into an internet-enabled, pre-loaded ‘smart’ TV providing a whole new home entertainment experience.
18. What apps are available with the VBox?
We have 100’s of different apps available with your VBox – including Netflix, Facebook, YouTube, Skype, Twitter, Google TV, TuneIn, plus lots more in Music, Games, News, Sports. Plus with our internet browser, you can also surf the net.
19. How many TV’s can have the VBox in a household?
We support up to 3 TV sets per household. We would recommend a higher internet service in this case to ensure a consistent viewing experience.
20. Can I watch my own movies from an external hard drive?
You can. You will first need to install Daroon Player from the Apps section, then connect your external hard drive via the USB and choose your movie. Select Daroon or Movie Player to play your movies.
21. Can I watch my own movies from another computer in my home network?
At the moment you can do it with XBMC. Install XBMC from the Apps section and add the file source as your network location. For more information on XBMC, please visit http://wiki.xbmc.org/index.php?title=XBMC_for_Android_specific_FAQ
Please note, XBMC for Android is currently in Beta stage, some functionality may not work.
22. Do I need a Google account to use the VBox?
No, you do not need a Google account. However some apps such as Google Movies require you to use Google account. If you don’t have one, you can create one on the screen. If you have one, just enter it and proceed.
23. What is the warranty on the VBox?
We offer a one year replacement warranty.
24. Will the VBox work in another country?
The VBox will show television channel content only in your home. However, the Apps section will work anywhere as long as you have an acceptable internet connection or you can use the VBox to watch your own videos or music.
25. Do I connect the VBox by Ethernet cable or WiFi? Is there a difference?
You can connect your VBox by either an Ethernet cable or by Wi-Fi. However, we highly recommend that you connect with the Ethernet cable as Wi-Fi connections are not always stable. And if possible, connect your Ethernet cable directly to your modem instead of your router. If that is not an option, we suggest you use Powerline Adapters or HomePlugs to extend your home network. HomePlugs can be helpful when your TV is located in another room than your router. HomePlugs come 2 in a box. You simply plug one into the power outlet near your modem and connect it to the modem via the Ethernet cable. Plug the second HomePug close to where you want your VBox and again connect the HomePlug to the device via the Ethernet cable. Make sure your do not use any power bars, as it will not work properly.
You can purchase HomePlugs on our site; we offer the Tenda P200 Powerline Adapter Kit and it is priced very competitively at $49.95, compared to other Electronics Retailers.
26. Can I add my own app on the VBox?
You can not. However, if you wish to add an app, please send us a request and we will assess its availability and stability on our hardware and if acceptable, we will add it.
27. What about downloading Torrents or playing online games, does it affect my service?
Torrents, online games or other p2p networks can influence the stability of our signal delivery. We highly recommend that you not use those services while using ours. The issue with p2p networks is they consume all available bandwidth.
28. Can I watch IPTV if I have an out of date television, i.e., not LED or LCD?
Yes. You are using our service via our advanced set top, the VBox, which has HDMI as well as Audio/Video output (white/red/yellow cables) which will suit every TV set.
29. Do I need to switch off the VBox if I am not watching it?
No, you do not need to switch off the box if you are not watching, but make sure you don’t leave the video playing as it will consume your bandwidth.
Cloud & PVR
VMedia allows you to enjoy the best of TV with our VCloud TV and PVR platforms. Never miss your favourite shows. With our PVR (BETA), you can record any TV show, on any channel that you are subscribed for and watch it when you want. And you can save, play, pause, fast forward, and rewind any recorded program. Our innovative VCloud TV gives you seven day ‘scroll back’ TV for a host of major Canadian and US network channels and a huge selection of shows to choose from. Quick clicks and it’s up on your screen – no waiting for downloading. TV on your schedule – and without expensive PVR equipment. It’s included with your VBox.2. PVR – Can I record a show while watching another program?
Yes, you can record one show while watching another program. And this is our first Beta so further enhancements to come.3. PVR – How many shows can I record at the same time?
You can record one show at a time, and more feature enhancements to come.
4. PVR – Can I use any kind of storage device and are storage devices included?
For now, you can record to an SD Card or USB 2.0 key. Storage devices are not included.
5. PVR – How many shows can I save to my storage device?
You can save as many shows as your storage device will allow.
6. PVR – How long can I keep these shows to watch?
You can keep it as long as you would like. The content can be viewed only on the VBox deployed for that account
7. PVR – Can I set up a recording in advance?
Yes – up to one day or 24hrs in advance and longer time horizons are coming.
8. PVR – Can I record a show that is on a VCloud TV channel?
Yes – for shows currently playing on a VCloud TV channel or will be playing within 24hrs, you would record the show like any other channel. However, you cannot record a VCloud program in the past.
9. PVR – Can I use the storage device with recorded shows on another VBox?
PVR recordings are not transferable between VBoxes. PVR is on a per VBox basis – so the more VBoxes you have, the more you can record.
11. PVR – What happens if I am recording and the internet goes down? You will only have what was recorded while you were connected to the internet.
12. PVR – What happens if my storage device runs out of capacity?
You will only have content up until the time your storage device ran out of space.
13. PVR – How do I record a show?
Insert your USB disk (2.0) or SD card into your VBox. Go to the Main Menu, to Settings, and click on the new “Recordings” icon. You will see a window that will show your storage device, and ask you to enable it. Click OK. You are now set to record. You can record a program by highlighting the show in the TV Guide and hitting the red button on the remote.The ‘R’ icon will appear in the TV Guide while you are recording. You can also record a show while watching it live by pressing the red button. It will start recording and you will see the ‘R’ icon blinking in the top right hand corner. When you want to unplug the SD card or USB key, after you have recorded a show, make sure you go to Settings in the Main Menu, click on ‘Recordings’ and turn the storage device ‘OFF’, before you disengage it from your VBox.
14. PVR – How do I cancel a recording?
To cancel a recording, press the red button a second time and you will stop recording.
15. PVR – What do I need to know about unplugging the storage device after I have recorded to it?
Before you unplug the SD card or USB key, go to ‘Settings’, click on ‘Recordings’ and make sure you turn the storage device “Off” before you disengage it from your VBox.
16. PVR – What do I need to know about clearing the application cache?
In order to avoid losing your PVR content, if you decide to clear the application cache, please turn the storage device to ‘OFF’ in Settings, under ‘Recordings’ before you do it.
17. VCloud – What is VCloud TV ?
CanadianTV service includes our innovative VCloud capability, which provides you with quick access to previously – aired content for all the ‘over the air’ TV channels; CTV, CBC, Global, CityTV, NBC, CBS, ABC, FOX and PBS as well as BITE TV, TVO, CHCH, CTS, CTV2 Barrie, OMNI1, OMNI2, and SRC. Upon enabling cloud PVR on your TV screen, you can watch any TV shows from these channels from the last 7 days. And this is our starting point – we will be negotiating with more specialty channels for rights so that we can offer their programming ‘in the cloud’ as well.
18. What TV content is available on VCloud PVR?
VCloud TV’s net PVR solution offers easy access to all the ‘over the air’ channels; CTV, CBC, Global, CityTV, NBC, CBS, ABC, FOX, PBS as well as TVO, CHCH, CTS, CTV2Barrie, OMNI1, OMNI2, and SRC. Given that these ‘over the air’ channels include all the major Canadian and US networks and the majority of the top shows that everyone is watching, there is a great deal of TV content to choose from! VMedia will enable our TV subscribers to access any previously – aired TV program shown on these channels from the past 7 days, at any time. All without the need for expensive PVR equipment. . And we hope to expand this further and negotiate rights from more specialty channels providers to bring their content to the VCloud TV platform.
19. Do I have to pay extra for VCloud TV ?
Our VCloud TV is part of your VMedia TV service and there is no additional charge.
20. How do I set up VCloud on my TV?
It’s quick and it’s easy. Go to Settings – VCloud TV, go through the screens to give your consent to the Terms and Conditions and then select the channels where you wish to record shows and we will start recording for you. So for example, if you activate Cloud TV PVR at 7:59pm, then we will start recording all shows that commenced at 8:00 pm. You can also click ok to the Terms and Conditions and not select any channels – and then click on a future airing of a specific show in the TV Guide, just hit the ‘Red’ record button on your Remote and it will be recorded and available to you.
21. How do I access shows to watch?
Once you have been set up and we are recording for you, just go to the TV Guide – go left to select the date, channel, and program you want to watch. Click and there it is. Very quick, very cool! Hitting the FF or RW button on your Remote takes you forward or back 24 hours to allow you to quickly select a day and show. If you hit it twice, it will take you back 2 days and so on. You can also find a show by hitting the ‘Search’ button on the Remote or clicking ‘Search’ in the Main Menu.
22. Do I need any other equipment to access VCloud’s TV ?
No, just your VBox. Unlike other cable, fibre or satellite service, you do not need to buy or rent special PVR equipment, which can be expensive costing anywhere from $ 300 to over $500 per unit.
23. With VCloud TV, can I pause and restart a video?
Yes, you can pause and resume with any video – so go ahead and binge watch! And once the program has been watched the first time and it is fully recorded, you will be able to pause, fast forward and rewind.
24. Can I access cloud PVR content on my computer? My IPhone?
Our development teams are working intensely on providing more new features. Once we have these new capabilities fully tested, and subject to availability of rights, we will be ready for introduction. Stay tuned for exciting news in the next few months!
In most cases, rebooting your VBox will address the problem. If you are able to check your connection speed, make sure you have sufficient bandwidth. The minimum recommended bandwidth is 3 Mbps per VBox. Please note that speed to the VBox can be impaired by the quality of your router or your modem, or if unrestricted file sharing and remote backup software is running as these consume all available bandwidth.If after rebooting your VBox, you are still having some problems, please contact us and we will help you resolve the issue.2. How do I set up parental controls on my TV? How do I change my parental control pin number?
When you are in TV Guide, press the “Options button and a panel will appear on the right hand side where you set up parental controls. Parental controls allow you to select which shows you wish to allow your children to view. We use the MPAA ratings; that is G (General), PG, PG-13, R (Restricted) and NC-17 (No children 17 or under). You can choose both the maximum rating and the length of time for the limitation to remain in place. So for example, if you chose G, only G-rated shows will be shown; if you chose PG-13, only G and PG 13 rated shows will be shown. Once you have made your selections, you can engage them by entering your parental control pin number in the pop up screen. Your parent control pin number is the initial password that we emailed to you when you first signed up to VMedia. Once your parental controls are set up, then any show with a higher rating that what you have set up e.g. R or NC-17 in our example above, would require you to enter your parental control pin number to access.
You can also change this initial pin number to a shorter, more convenient one or your regular password in your ‘My Account’, (Under TV and then Settings). After you have changed the pin number in ‘My Account’, press refresh on your remote when the VBOX is in TV Guide or any other screen, and your VBox will adjust to the new pin number.
3. My VBox says “parsing error, unable to install the application” when I an trying to install an app?
Hold the reset button while powering up the VBox to get to the ‘Reset screen’. Select ‘Wipe Media’ and ‘Wipe Cache’. Then select ‘Reboot now’. Your VBox will reboot with this issue fixed.
4. My modem appears stuck and is not providing IP address to my VBOX?
My Motorola SB6141 modem appears stuck and is not providing IP address to my VBOX? 1. Disconnect the power from the Motorola modem 2. Disconnect the power from the VBox 3. Power up the Motorola modem 4 . Wait a minute or so and then power up the VBox See if the VBox connects to the internet automatically. Sometimes the Motorola modem is sticky to the first configured MAC address. You can restart the modem using this information: http://192.168.100.1/cmConfig.htm
5. I’m using the new 2.4 Ghz remote, how can I prevent the onscreen keyboard from appearing?
Try Null Keyboard, a 3rd party application which prevents an onscreen keyboard from being displayed when a text field is selected. This application is especially useful when paired with our 2.4 Ghz remote control, allowing you to fully utilize the QWERTY keyboard without having to first minimize the default onscreen keyboard. Null Keyboard can be installed by accessing Google Play, which is available in the Apps section of your VBox. After searching for Null Keyboard and installing the application, please press the wrench button on your remote to access the Android settings. Once in Settings, you will need to scroll down to the Language & Input section. On the main page, please ensure that Null Keyboard is selected as the input device, and press the “OK” button on your remote where it says “Default Keyboard”. Change the default keyboard from “English US (Android Keyboard)” to “Null Keyboard”. Now, when a text field is selected, an onscreen keyboard will not appear and you may use the QWERTY keyboard on the 2.4 Ghz remote instead.
6. How do I set up the 2.4 GHz wireless remote with my VBox?
If your remote is not automatically paired with your VBox, then follow these steps to set this up:
1. First be sure that your VBox is on, then plug in the USB dongle. Press and hold the “1” button and “9” button on the remote at the same time.
2. The LED on the remote control will turn on to indicate that it is now in pairing mode. The remote control will search the VBox and send the pairing request to the device.
3. The LED on the remote control will blink three times slowly (blink one time each second) if pairing procedure is finished successfully. The pointer follows the user’s motions (no matter what the motion are, circular, horizontal, vertical, fast, slow, etc.). The pointer works smoothly, can go precisely where the user wants it to, and doesn’t produce any unwanted movements or delays. There are gyros in side. Two gyros produce the initial delta x and delta y data. This can be accomplished because the gyros measure the amount of angular velocity in their corresponding axis.
7. What if I am unable to login?
PPTP passthrough is a setting/feature on routers which is required in order to connect to a Vmedia IPTV. Here’s what happens when you connect to the VPN from a client PC.
1. VBOX sends request to VPN server
2. VPN server replies to this request
3a. If PPTP passthrough is disabled or not supported – the reply reaches the router, but the router doesn’t answer or refuses the request.
3b. If PPTP passthrough is supported and enabled, the reply is forwarded to the client that started the request and the connection establishes successfully.
The first thing to check is your router’s documentation. It should state whether the router supports PPTP passthrough and explain how to enable it.
If you cannot determine if your router supports PPTP passthrough, we can test this by having you connect your client PC directly to your modem and then attempt the VPN connection. Server: pptp.vmedia.ca Username: pptptest Password: testpptp Step by Step: Connecting to a VPN
- Click the Start button. In the search bar, type VPN and then select Set up a virtual private network (VPN) connection.
- Enter the IP address or domain name of the server to which you want to connect. If you’re connecting to a work network, your IT administrator can provide the best address.
- If you want to set up the connection, but not connnect, select Don’t connect now. Otherwise, leave it blank and click Next.
- On this next screen, you can either put in your username and password, or leave it blank. You’ll be prompted for it again on the actual connection. Click Connect.
- To connect, click on the Windows network logo on the lower-right part of your screen, then select Connect under VPN Connection.
- In the Connect VPN Connection box, enter the appropriate domain and your log-in credentials, then click Connect.
- If you can’t connect, the problem could be due to the server configuration. (There are different types of VPN.) Check with your network administrator to see what kind is in use–such as PPTP- then,on the Connect VPN Connection screen, select Properties.
- Navigate to the Security tab and select the specific Type of VPN from the drop-down list. You may also have to unselect Include Windows logon domain under the Options tab. Then click OK and Connect.
- If you are able to establish a connection as expected, then your router supports VPN passthrough and you should be able to receive VMedia TV services.
If the connection works with the direct ISP connection, it will isolate the problem to your router and most likely it is PPTP passthrough abilities. Setting your VBox to static LAN IP and adding it to router ‘DMZ’ may work around the problem but it is not recommended. Another possible solution would be updating your router with the latest software from the manufacturer. Updated router firmware will possibly fix or add PPTP passthrough and you may want to check your router manufacturer’s web site for any firmware updates to apply. TP LINK: http://www.tp-link.com/sa/article/?faqid=558
8. How do I enter my login into my VBox and when will I need it?
With your first login to the VBox, you will need to enter your username and password that was emailed to you after sign up. Simply navigate to the Login tab, click ‘OK’ and you will see a virtual keyboard on your screen. Enter the username and click ‘Enter’ on the keyboard, click the ‘Back’ button on your remote control, and navigate to Password, and enter your password. Then click the ‘Login’ button.
Once you successfully logged in to the VBox, you will not need to login again.